1. Who we are
Crown Web House is a UK website agency operating at crownwebhouse.co.uk. For the purposes of UK GDPR and the Data Protection Act 2018, we are the data controller for personal data collected through this website. Registered details — [Company No. XXXXXXXX], [Registered office address TBC] — will be published here once confirmed.
2. What data we collect
- Contact and enquiry details you submit: name, business name, email address, telephone number and website address.
- The content of messages you send us.
- Technical data such as IP address, browser type and pages visited, where analytics cookies are accepted.
- Project data supplied to us during a website build.
3. How we use it
- To respond to enquiries and produce quotations.
- To deliver and support the services you have engaged us for.
- To manage invoicing and keep required business records.
- To improve this website, where you have accepted analytics cookies.
4. Lawful bases
We rely on legitimate interests to respond to business enquiries, contract performance to deliver agreed services, legal obligation for financial record-keeping, and consent for optional cookies and any marketing communications.
5. Sharing your data
We do not sell personal data. We share it only with service providers necessary to run our business — for example hosting providers, email providers and accounting software — and with authorities where required by law. Providers are engaged under terms requiring appropriate safeguards.
6. Retention
Enquiry data is kept for [enquiry retention period TBC]. Client and financial records are kept for the period required by UK tax and accounting rules. After that, data is deleted or anonymised.
7. Your rights
You have the right to access your data, request correction or deletion, restrict or object to processing, request portability, and withdraw consent at any time. You can also complain to the Information Commissioner's Office (ico.org.uk). To exercise any right, contact us using the details below.
8. Security
We use appropriate technical and organisational measures to protect personal data, including access controls and encrypted connections. No transmission over the internet can be guaranteed completely secure.
9. Cookies
This website uses cookies as described in our Cookie Policy, which explains what is set and how to change your preferences.
Contact
Questions about this policy can be sent to info@crownwebhouse.co.uk. Formal company details — [Company No. XXXXXXXX] and [Registered office address TBC] — will be confirmed here once available.
Last updated: [date TBC]