1. Scope
This policy applies to website design and development projects, one-off services such as migrations or performance work, and recurring services such as Website Management.
2. Deposits
Where a deposit is required to reserve project time, it is [deposit amount TBC] of the quoted project fee. Deposits are [deposit refundability TBC] once design or development work has commenced.
3. Cancelling a project
- Cancellation requests should be made in writing to our contact email address.
- Notice period: [cancellation notice period TBC].
- Work completed up to the cancellation date, including design work, development time and third-party costs already incurred, remains payable.
- Any balance remaining after those deductions is returned within [refund processing period TBC].
4. Recurring services
Website Management and similar monthly services can be cancelled with [monthly service notice period TBC] written notice. The current billing period is not refunded pro rata unless agreed otherwise in writing. On cancellation we will cooperate reasonably with the transfer of hosting or access to you or a new provider.
5. Cancellation by us
We may end an engagement where instructions cannot reasonably be carried out, where required materials are not supplied within a reasonable period, or where invoices remain unpaid. In that event you are charged only for work completed.
6. Faults and remedial work
If a delivered website does not perform as agreed in the quotation, tell us and we will correct the fault at no charge. Refunds are not offered for changes of mind about design direction after a stage has been approved, or for issues caused by third-party platforms, edits made by others, or changes outside our control.
7. How refunds are paid
Approved refunds are returned by the original payment method where possible, within [refund processing period TBC] of agreement.
8. Statutory rights
Nothing in this policy affects rights you hold under UK consumer law where those rights apply to you.
Contact
Questions about this policy can be sent to info@crownwebhouse.co.uk. Formal company details — [Company No. XXXXXXXX] and [Registered office address TBC] — will be confirmed here once available.
Last updated: [date TBC]